16 weeks
EhNote
EhNote is a medical tech startup offering speciality-based EHR, Practice Management, & Patient Engagement solutions to help physicians streamline clinical operations, enhance administrative activities, and optimize revenue generation.
Role
Sole Interaction Designer
Sole Interaction Designer
Who We’re Designing For:
To address the unique needs of each ophthalmology staff member throughout the patient journey I began by mapping the complete workflow from reception through final billing,
This aided in creating intuitive interfaces, translating their existing physical workflows into digital cloud based systems.
The Redesign of:
Eye Exam Charting Process
By observing the flow and hierarchy of the existing health record system software, I created an opportunity map and a comprehensive plan of action to tackle high priority changes.
Before
After
Redesigned Eye Exam Charting Workflow
The Redesign of:
Overview Charting Process
By observing the flow and hierarchy of the existing health record system software, I created an opportunity map and a comprehensive plan of action to tackle high priority changes.
Before
After
Redesigned Charting Overview
Communication:
Who are we talking to
By observing the flow and hierarchy of the existing health record system software, I created an opportunity map and a comprehensive plan of action to tackle high priority changes.
Behind the Making:
Prototyping and Motivation
In the hospital, there was a roll of tissues. On my first day, I didn't have any paper to draw out my ideas, so I quickly grabbed the roll and used it to make some quick sketches. Over time, we continued to use the roll for ideation and prototyping.
“They (Medical practioners) already have a challenging job, using design as a toolkit can reduce some friction”
- What I keep telling myself and the team
Behind the Making:
Impact & Reflection
Infusing the principles of empathy into user research, I strove to understand the mindset of medical practitioners as they used our product, shaping design decisions accordingly. In the fast-paced startup setting, I gently pushed the team to invest in ethnographic research from time to time to truly understand the peripheral needs of end users.
Overall, I considered myself fortunate to have been part of a mission where my design skills were employed in creating better working conditions for our medical professionals.
I feel a sense of gratitude for the opportunity to have collaborated with Instituto de Ojos Dr. Miguel Santiago Oftalmólogos, Carolina, Puerto Rico, in gradually bringing this vision to fruition. I am humbled by the prospect that, in the near future, more hospitals in the United States will adopt the product.
All rights reserved to EhNote.
Work under NDA.